Return & Refund Policy

Last Updated: May 22, 2026

This Return and Refund Policy applies to purchases made through Restaurantcrosslake. By placing an order, you agree to the terms outlined below.

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Request must be made within a reasonable return period after delivery.
• Items must be unused and in their original condition.
• Original packaging must be included where applicable.
• Certain items (customized or final-sale) may not be eligible for return.

2. How to Request a Return

To initiate a return, please contact our support team via email. Ensure you provide your order number and the reason for the return. If approved, we will provide detailed return instructions.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method.
• Processing times vary depending on your financial institution.

4. Shipping Costs

Shipping fees are non-refundable, except in cases where the return is due to our error or a defective item.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us promptly with clear photos for our review and assistance.